Frequently Asked Questions

What is Kiut Curves?

Kiut Curves is a plus size fashion subscription  box which you can choose whether to subscribe for 1, 3 or 6 months.


What is inside of the Kiut Curves box?

There will be 3 pieces of clothing that has been chosen and specially tailored by us in each subscription box.


What are the sizes of the clothing? How would I know if I can fit into it?

Our clothing are “free size for plus size” where all tailored pieces can fit from a 50 inches- 70 inches chest size and height from 150cm – 160cm and weight 80kg- 130kg. Measurements for each pieces will be stated on our “Shop” tab at the top of this site. Kindly measure your body statistics before purchasing.

 

How much does Kiut Curves Box cost?

Each subscription price varies for 1, 3 or 6 months. Kindly refer to “Pricing” tab at the top of this site.

 

Can I cancel my subscription?

Yes, you may cancel your subscription anytime. Kindly email us at kiucurves@gmail.com to proceed with the cancellation. There will be a cancellation fee of RM100 if you chose the Buy Now Pay Later payment method if you cancel at any given time

 

 

Do you accept monthly payment for the subscription?

Yes, we accept monthly payment for 3 and 6 months subscription. Your subscription payment will be automatically deducted on the 1st of every month from your registered bank account detail provided in the payment section page.

 

Can I choose the clothing in the box?

Unfortunately, we do not accept any change or choosing of clothing from Kiut Box 1.0 until Kiut Box 3.0.

 

Can I return the clothing if I don’t like it?

Yes, you may return the clothing within 3 days upon receiving the parcel. All clothing and original boxes must be returned in-tact. We will track the delivery schedule from our courier partner. Postage will be borne by buyer for any returns.

 

Do you ship overseas?

Yes, but free shipping will not be applied to overseas purchases. Postage will be borne by buyer.

 

FOR OTHER INQUIRIES, KINDLY CONTACT US ON OUR CONTACT PAGE.

 

Terms & Conditions

1. Introduction:

  • By using the Kiut Curves website, the user agrees to be bound by these terms and conditions.
  • Terms condition may be updated or revised from time to time.

2. Intellectual Property:

  • All content (text, images, logos, etc.) on the website is the property of the Kiut Curves website and is protected by copyright laws.
  • Users are not allowed to copy, reproduce, or distribute any content without the explicit permission of the website owner.

3. User Accounts:

  • Users are responsible for maintaining the confidentiality of their account credentials.

4. Product Information:

  • Our website strives to provide accurate and up-to-date information about products, including descriptions, images, and pricing.
  • Kiut Curves do not assume any liability or responsibility for any damages, losses, or inconveniences arising from errors, omissions, or inaccuracies in the product information, including but not limited to pricing, sizes, colors, availability, or any other attributes.
    We will promptly address any identified errors or inaccuracies in the product information as soon as they are brought to your attention. Users may report any discrepancies or concerns to our customer support team for any product discrepancies.

5. Payment and Delivery:

  • Accepted payment methods are via Credit card, Debit card, e-wallet, FPX payment method, and recurring payment methods agreed on the Checkout page
  • The delivery process will be between 5-7 working days after successful checkout and payment clearance from respective bank providers, estimated delivery times depend on location, postcode, and delivery/ courier provider.

6. User Responsibilities and Conduct:

  • Users must use the website and its features in compliance with applicable Malaysia laws and regulations.
  • Any illegal, fraudulent, or unauthorized activity on the website will be promptly reported to authorities and will be penalized on the maximum sentences.
  • Violating the terms will result to account suspension or termination.

7. Shipping/Delivery Policy:

  • (a) Orders will be processed within 7 business days after payment is received.
  • (b) Estimated delivery times will be provided during the checkout process but may vary depending on the shipping carrier and destination.
  • (c) We are not responsible for any customs fees or import duties that may apply to international shipments.
  • (d) If the package is lost or damaged during transit, please contact us immediately to initiate a claim with the shipping carrier.
  • (e) Shipping fees are non-refundable.

8. Privacy Policy

  • (a) We value your privacy and will only collect and use your personal information in accordance with our privacy policy.
  • (b) Personal information, such as name, email address, and shipping address, will be used for order processing and communication purposes only.
  • (c) Your personal information will not be sold, exchanged, or disclosed to any third parties without your consent, except as required by law.
  • (d) We use industry-standard security measures to protect your personal information from unauthorized access and use.

9. Termination:

  •  The website owner reserves the right to terminate or suspend user accounts at any time, without prior notice or reason.

10 Limitation of Liability:

  • Kiut Curves will not held any liability for damages, losses, or injury resulting from the use of the website or the inability to access it.
  • The website owner is not responsible for any issues arising from third-party websites or services linked to or mentioned on the website.

11. Governing Law and Jurisdiction:

  • Malaysian governing law and jurisdiction that apply to the terms and any disputes that may arise.

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